Frequently Asked Questions

¿How do I buy at the virtual shop ?<div>By a few simple steps you are going to be able to buy the article that you wish of a simple and sure form.</div> <div> </div> <div>Steps to realise the buy:</div> <div> </div> <div>1. Search of the article that you want to buy,have several options : <strong>Articles</strong>: shows you all the articles of the shop.</div> <div><strong>Search of Articles for its category,Search of Article for its Mark </strong>and finally with <strong>Advanced Search</strong>.</div> <div>2. Once you have identidied the article that you want to buy, select the<strong> Add to the card </strong>and automatically it will be leaded in your buy.</div> <div>3. You cann chose between continueing buying or proceding with the buy. If you proceed with the buy you have to select <strong>Form of Sending </strong>that you wish and select <strong>Update in order </strong>that it updates your buy.</div> <div>4. Select the form of payment and update.</div> <div>5. Checking of your information,if the information is correct select <strong>Accept</strong> and if you want change some information select <strong>Modify information of bill</strong>.</div> <div>6. Your buy has be realized succesfully,you cann stamp a copy of your order in <strong>Pdf or Html </strong>format shortly you will receive an e- mail with the information of your order.</div>
¿ Cann I choose the form of sending ?<div><span style="font-size: 10pt; text-decoration: line-through;"><span style="text-decoration: underline; font-weight: bold;"></span></span></div> <div><span style="text-decoration: underline; font-size: 12pt; font-weight: bold;">Yes, you can choose from our different shipping options:</span> <div> </div> <div><span style="text-decoration: underline; color: rgb(148, 0, 211); font-size: x-small;"></span></div> <div><span style="font-size: 12pt;">EXPRESS 48h (Mainland)  Shipping included</span></div> <span style="font-size: 12pt;"></span> <div><span style="text-decoration: underline; font-size: 12pt; font-weight: bold;"></span></div> <span style="font-size: 12pt;"></span> <div><span style="font-size: 12pt;">POST 6 days (Balearic Islands, Ceuta, Melilla and Canary Islands) Shipping included</span></div> <span style="font-size: 12pt;"></span> <div><span style="text-decoration: underline; font-size: 12pt; font-weight: bold;"></span></div> <span style="font-size: 12pt;"></span><span style="font-size: 12pt;"></span> <div><span style="text-decoration: underline; font-size: 12pt; font-weight: bold;"></span></div> <div> </div> </div>
Are the postage paid for?<div><span style="font-weight: bold;"><span style="font-size: 12pt; text-decoration: underline;">Shipping costs are calculated based on the total amount and the delivery country:</span></span><span style="font-size: small;"><span style="font-weight: bold;"><span style="font-size: 10pt;"></span></span></span><br />   <blockquote><span style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="font-size: 12pt;">Spain<span style="color: rgb(255, 20, 147); font-size: 12pt;"> </span><span style="background-color: rgb(255, 255, 255); font-size: 12pt;">and Portugal =</span><span style="color: rgb(0, 0, 205); font-size: 12pt;"> </span><span style="color: rgb(148, 0, 211); font-size: 12pt;"> Free (except for cash on delivery)</span></span></span></span><span style="font-size: 12pt;"></span><span style="color: rgb(0, 0, 205); font-size: 12pt;"><br /> (Completely free for orders over €50)</span><span style="font-size: 12pt;"><span style="color: rgb(199, 21, 133); font-size: 12pt;"></span><br /> <span style="font-size: 12pt;"><br /> Europe (EU) <span style="color: rgb(0, 0, 205); font-size: 12pt;">=</span><span style="color: rgb(0, 0, 205); font-size: 12pt;">  </span><span style="color: rgb(148, 0, 211); font-size: 12pt;">€8<br /> <span style="font-size: 12pt;"><span style="color: rgb(0, 0, 205); font-size: 12pt;">(Completely free for orders over €100)</span></span></span></span></span></span></blockquote> </div> <div><span style="font-size: small;"><span style="color: rgb(0, 0, 205);"></span> </span></div> <div><span style="font-size: small;"><span style="color: rgb(147, 112, 219);">      </span>     </span></div>
¿Can I choose the form of payment ?<div>Yes you cann choose between the different payment forms that we have. The payment forms are</div> <div> </div> <div><span style="COLOR: #0000cd">CASH ON </span><span style="COLOR: #0000cd"><span style="COLOR: #0000cd">DELIVERY </span> (ONLY SPAIN)</span> <span style="COLOR: #ff4500">( without surcharge )</span></div> <div> </div> <div><span style="COLOR: #0000cd">BANK TRANSFERENCE FROM SPAIN:</span></div> <div><span style="COLOR: #0000cd">2100 0727 8502 0018 6998</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">BANK TRANSFERENCE FROM FOREINGN COUNTRIES:</span></div> <div><span style="COLOR: #0000cd">IBAN ES 15 2100 0727 8502 0018 6998       </span></div> <div><span style="COLOR: #0000cd">BIC (SWIFT) CAIXES88XXX</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">CREDIT CARD WITH VIRTUAL TPV FROM LA CAIXA</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">WITH WESTERN UNION</span></div> <div><span style="COLOR: #0000cd"></span> </div>
Can I have my order gift wrapped?<div><span style="color: rgb(0, 0, 0); font-size: 12pt;">Si, y además no lleva coste alguno para Ud.</span></div> <div><span style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span></span><span style="font-size: 12pt;">Al final de la tramitación de su pedido le preguntamos si quiere que le envolvamos su pedido para regalo.</span><br /> <span style="font-size: 12pt;"></span> <div><span style="color: rgb(0, 0, 0); font-weight: bold; font-size: 10pt;"></span><br />  </div> </div>
Warranties and returns<div align="left" style="font-size: 12pt;"><span style="font-size: 10pt;"></span><span style="font-weight: bold; font-size: 12pt;">                                     <span style="text-decoration: underline;">WARRANTIES</span></span></div> <div> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 10pt;"><span style="font-size: 10pt;"><br /> <span style="font-size: 12pt;">All our products come with a two-year warranty.</span></span></span></div> <span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"><span style="font-size: 12pt;">Should a customer receive any defective item from us, we will replace it immediately at no cost to you.</span></span></div> </div> <div><span style="font-weight: bold;"></span></div> <div> </div> <div> </div> <div><span style="font-size: small;"> </span></div> <div>                                            <span style="font-weight: bold;"><span style="font-size: 12pt; text-decoration: underline;">RETURNS</span></span></div> <div><span style="font-size: 14pt; color: rgb(0, 0, 205); text-decoration: underline; font-weight: bold;"></span> </div> <div><span style="font-size: 12pt;"><span style="color: rgb(0, 0, 205); text-decoration: underline;"><span style="color: rgb(255, 20, 147); font-weight: bold;"></span></span> </span></div> <div> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"><span style="font-size: 12pt;">If the customer is not satisfied with the purchased item, they have 15 working days to contact us, either by phone or email, to exchange it for another item or request a refund.</span></span></div> <span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"></span> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"></span></div> <div> </div> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;">The procedure to request an exchange is as follows:</span></div> <span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"><span style="font-size: 12pt;">Place a new order with the items you want and select 'EXCHANGES' as the payment method, then enter your previous order number in the CUSTOMER COMMENTS section.</span></span></div> <span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;"><span style="font-size: 12pt;">If there is a price difference either in your favour or ours, we will contact you.</span></span></div> <span style="font-size: 12pt;"></span> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: small;"><span style="font-size: 12pt;"></span></span></div> <div> </div> <div><span style="background-color: rgba(255, 255, 255, 0); font-size: 12pt;">Returned items should be sent by Certified Mail to the following address:</span></div> <span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span> <div> <div style="text-align: justify;"><span style="font-size: 16px;">Eres Elegante</span></div> <div style="text-align: justify;"><span style="font-size: 12pt;"></span></div> <div style="text-align: justify;"><span style="font-size: 16px;">Calle de Huelva, 52</span></div> </div> </div> <div><span style="FONT-SIZE: 14pt; COLOR: #000000"></span> </div> <div> </div> <div>To request a return, please contact us by email at info@ereselegante to request a refund for your order and send the purchased items to the address above via registered mail (shipping costs are the responsibility of the customer). Once we receive them, we will process the refund using the same payment method you used.</div> <div><span style="font-weight: bold; background-color: rgba(255, 255, 255, 0);"> </span></div>
Gifts - Promotions <div><br /> </div> <div><span style="font-size: 12pt;">The article indicated as a gift in a promotion will be included in the orders that fulfil the conditions until the units are sold out, in which case it will be replaced by a similar one.</span></div><span style="font-size: 12pt;">Shipping costs are excluded from the amount to qualify for the promotion.</span>