Frequently Asked Questions
- ¿How do I buy at the virtual shop ?<div>By a few simple steps you are going to be able to buy the article that you wish of a simple and sure form.</div> <div> </div> <div>Steps to realise the buy:</div> <div> </div> <div>1. Search of the article that you want to buy,have several options : <strong>Articles</strong>: shows you all the articles of the shop.</div> <div><strong>Search of Articles for its category,Search of Article for its Mark </strong>and finally with <strong>Advanced Search</strong>.</div> <div>2. Once you have identidied the article that you want to buy, select the<strong> Add to the card </strong>and automatically it will be leaded in your buy.</div> <div>3. You cann chose between continueing buying or proceding with the buy. If you proceed with the buy you have to select <strong>Form of Sending </strong>that you wish and select <strong>Update in order </strong>that it updates your buy.</div> <div>4. Select the form of payment and update.</div> <div>5. Checking of your information,if the information is correct select <strong>Accept</strong> and if you want change some information select <strong>Modify information of bill</strong>.</div> <div>6. Your buy has be realized succesfully,you cann stamp a copy of your order in <strong>Pdf or Html </strong>format shortly you will receive an e- mail with the information of your order.</div>
- ¿ Cann I choose the form of sending ? <div>Yes you cann chose between the different sending forms that we have.Depending on the form and the destiny, its price will change.</div> <div> </div> <div><br /> </div> <div> -Spanish Mail ( 4-6 days)<span style="BACKGROUND-COLOR: #ffffff"> <div> </div> <div><span style="COLOR: #0000cd"></span></div></span></div> <div>With Spanish Mail you cann follow the delivery with the number of tracking that we give you.</div>
- ¿ THE FREIGHT COST ARE FREE? <div>The freight cost are free, depending on the total amount and the destination.</div> <div> </div> <div> <span style="COLOR: #0000cd"><strong>SPAIN <span style="COLOR: #0000cd"> =</span> FREE</strong> </span> </div> <div> </div> <div> <span style="COLOR: #0000cd"><strong>EUROPE = 82,64 EUR</strong></span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd"> <strong> REST OF THE WORLD = 165,29 EUR</strong></span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #ff4500"> (VAT NOT INCLUDED)</span></div>
- ¿Cann I choose the form of payment ?<div>Yes you cann choose between the different payment forms that we have. The payment forms are</div> <div> </div> <div><span style="COLOR: #0000cd">CASH ON </span><span style="COLOR: #0000cd"><span style="COLOR: #0000cd">DELIVERY </span> (ONLY SPAIN)</span> <span style="COLOR: #ff4500">( without surcharge )</span></div> <div> </div> <div><span style="COLOR: #0000cd">BANK TRANSFERENCE FROM SPAIN:</span></div> <div><span style="COLOR: #0000cd">2100 0727 8502 0018 6998</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">BANK TRANSFERENCE FROM FOREINGN COUNTRIES:</span></div> <div><span style="COLOR: #0000cd">IBAN ES 15 2100 0727 8502 0018 6998 </span></div> <div><span style="COLOR: #0000cd">BIC (SWIFT) CAIXES88XXX</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">CREDIT CARD WITH VIRTUAL TPV FROM LA CAIXA</span></div> <div><span style="COLOR: #0000cd"></span> </div> <div><span style="COLOR: #0000cd">WITH WESTERN UNION</span></div> <div><span style="COLOR: #0000cd"></span> </div>
- ¿Me pueden envolver mi pedido para regalo? <div><span style="font-size: 10pt;"> </span></div> <div><span style="color: rgb(0, 0, 0); font-size: 12pt;">Si, y además no lleva coste alguno para Ud.</span></div><span style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="font-size: 12pt;"></span></span></span><span style="font-size: 12pt;">Al final de la tramitación de su pedido le preguntamos si quiere que le envolvamos su pedido para regalo.</span><br /> <span style="font-size: 12pt;"></span> <div><span style="color: rgb(0, 0, 0); font-weight: bold; font-size: 10pt;"><br /> <br /> </span></div>
- Warranties & Returns?<span style="font-weight: bold;">All our items have a two years guaranty.</span> <div><span style="font-weight: bold;">The trade marks are original.We don´t sell imitation. </span> <div> </div></div> <div><span style="font-weight: bold;"><br /> </span></div> <div>Reusable masks, and for hygiene reasons do not allow changes or returns.</div>
- Gifts - Promotions <div><br /> </div> <div><span style="font-size: 12pt;">The article indicated as a gift in a promotion will be included in the orders that fulfil the conditions until the units are sold out, in which case it will be replaced by a similar one.</span></div><span style="font-size: 12pt;">Shipping costs are excluded from the amount to qualify for the promotion.</span>
